Alliance CAS, LLC – CFPB Complaint

Date Received: 2018-10-17T00:00:00

Product: Other debt

Issue: Took or threatened to take negative or legal action

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: On XX/XX/XXXX, I received the first and only correspondence from your company dated XX/XX/XXXX, regarding XXXX XXXX XXXX Fees.

I made payment to HOA for {$350.00} per the statement I received in XX/XX/XXXX. There weren’t any late fees stated in the statement. Alliance CAS, a collection agency states they sent me certified mail, but I refused it. This was untrue. I tried to enter into an agreement with Alliance CAS. They stated they would stop all fees once I entered into an agreement. All outstanding fees were paid to the HOA. I only owed collection fees to Alliance CAS. XXXX XXXX on almost every correspondence threatened to foreclose on my home. Every time I asked my a simple journal of the charges to understand why I owed them {$1800.00}, and how they came to that total.

I signed an agreement to pay monthly {$120.00} for the {$1500.00} I owed in Alliance CAS collection fees per email with XXXX XXXX. However, I get a docu sign stating I need to pay {$120.00} down-payment, and {$140.00} for 12 months. Now she’s stating I have to pay a $ XXXX monthly fee for the plan. She never stated that in any of our correspondence, and threatening to foreclose on my home again.

On XX/XX/XXXX XXXX XXXX Wrote : On XX/XX/XXXX, I received the first and only correspondence from your company dated XX/XX/XXXX, regarding XXXX XXXX XXXX Fees.

On XX/XX/XXXX XXXX XXXX Wrote : Since the last statement in XX/XX/XXXX, you have accrued late fees and collection fees due to non-payment. your balance will continue to grow if you do not resole this balance by paying in full or getting into a payment plan. I sent you a statement with the balance of {$1700.00} and you offered {$120.00} by 12 months which is {$1500.00}. The association nor Alliance has granted reductions. I have not received payments from the HOA to date. All payments need to be sent to Alliance until your account is out of collections. If they received your payments, they may forward them to Alliance to apply per the statue. I have attached the new one thru XX/XX/XXXX. I will waive the collection fees and late fees for XX/XX/XXXX if you would like to enter a payment plan on the balance of {$1700.00}. you accrued {$1.00} in interest for XX/XX/XXXX which will not be waived.

READ  CITIBANK, N.A. – CFPB Complaint

On XX/XX/XXXX XXXX XXXX wrote : I received the ledger and it shows your payments were applied. I have sent the payment plan proposal for the 12 months of {$120.00}. Once I receive an answer, I will be in touch with you.

On XX/XX/XXXX XXXX XXXX wrote : Good afternoon, Your proposal was approved. i will send you the agreement to sign in a separate email. Please send your down payment by XX/XX/XXXX On XX/XX/XXXX XXXX XXXX wrote : Good afternoon, We have only prepared the plan for what you asked for. You are in a monthly payment plan to repay the past due maintenance while paying your current maintenance in addition. We advised that there is a fee per month for this plan for about {$30.00} a month oppose to {$100.00} in collection fees and {$25.00} in late fees and interest a month. We did not charge you {$25.00} for receiving 2 checks.
If you are unable to fulfill the terms of the agreement then Alliance will have no choice but to default you and continue our collection measures.

I

asked if I could pre pay to avoid more fees. No response. I don’t believe they sent me notice. I have a copy of the one and only letter I’ve ever received. Two of my neighbors advise they used these same tactics with them, and filed foreclosure and liens on their property. Now I just want to pay them the {$1500.00} and be done. I don’t want to be forced to pay my Homeowners Association fees through them at an additional {$30.00}. I called my HOA and they stated they haven’t even put XX/XX/XXXX fees on the books yet. I have the entire email thread ; however, I’m unable to upload more than 10mb.

Company: Alliance CAS, LLC

State/Zip: FL 327XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3049131

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

READ  Grant & Weber – CFPB Complaint

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

Last step, fill out the information below or call us for Priority Assistance.

What problems are you having with your report?

Your first name is required. Your first name is required to be at least 2 characters. Your first name cannot be longer than 50 characters.

Your last name is required. Your last name is required to be at least 2 characters. Your last name cannot be longer than 50 characters.

Your email is required.

Your phone is required. Your 10 digit phone number is required.

Your state is required.

Your age is required. Your age must be greater than 18. Your age must be less than 100.

By clicking on the “Contact Me” button above, you consent, acknowledge, and agree to the following: Our Terms of Use and Privacy Policy and to receive electronic communications. We take your privacy seriously. That you are providing express “written” consent for Debt.com or appropriate service provider(s) to call you (including through automated means; e.g. autodialing, text and pre-recorded messaging) via telephone, mobile device (including SMS and MMS – charges may apply), even if your telephone number is currently listed on any internal, corporate, state or federal Do-Not-Call list. Consent is not required as a condition to utilize Debt.com services and you are under no obligation to purchase anything.

By clicking on the “Contact me” button above, you consent, acknowledge, and agree to the following: (1)That you are providing express “written” consent for Lexington Law Firm, Debt.com or appropriate service provider(s) to call you (including through automated means; e.g. autodialing, text and pre-recorded messaging) via telephone, mobile device (including SMS and MMS – charges may apply), or dialed manually, at my residential or cellular number, even if your telephone number is currently listed on any internal, corporate, state or federal Do-Not-Call list; and (2)Lexington Law’s Privacy Policy and Terms of Use and Debt.com’s Terms of Use and Privacy Policy. Consent is not required as a condition to utilize Lexington Law or Debt.com services and you are under no obligation to purchase anything.

Leave a Reply

Your email address will not be published. Required fields are marked *